Help

Support

Questions, account help, and subscriptions

Need a hand? Email hi@nuggget.app. A real person on the Nuggget team reads every message. Tell us your phone number and what happened, and include a screenshot if you can.

Delete your account

Parents:

Open Nuggget and tap the gear button at the top of the Home screen to open Settings.
Scroll to the bottom and tap Delete account.
Confirm. This deletes your whole family account, including activities and helpers.

Helpers: tap the gear button on your Home screen, then Delete account.

Deleted data is kept for up to 30 days, then permanently removed. Can't get into the app? Email hi@nuggget.app from anywhere and we'll delete it for you. See our Privacy Policy for details.

Subscriptions

How do I cancel or change my plan?

Subscriptions are managed by Apple or Google, not inside Nuggget.

iPhone: open the Settings app, tap your name, then Subscriptions, then Nuggget.
Android: open the Google Play Store, tap your profile picture, then Payments & subscriptions, then Subscriptions.

I paid but Nuggget doesn't show my plan.

In Nuggget, open Settings and tap Restore purchases. Make sure you're signed in to the same Apple or Google account you paid with. Still stuck? Email us.

How do refunds work?

Refunds are handled by the store you paid through. On iPhone, request one at reportaproblem.apple.com. On Android, use the Google Play Store's order history.

Common questions

I didn't get a sign-in code.

Check that your phone number is entered with the right country code, wait a minute, and request a new code. If it still doesn't arrive, email us with your number.

Does Grandma need to download the app?

No. Helpers without the app get a plain text message and can answer from there. The helper app adds reminders and their schedule in one place, but it's optional.

How do arrival alerts work?

When a helper using the helper app arrives at a drop-off or pick-up spot, you're notified. It only works if the helper has allowed location access. It's an arrival alert, not a live map, and precise location data is deleted within 24 hours.

Can my co-parent see the schedule?

Yes. Invite them from the app and both of you see the full schedule, even across two homes. Either of you can add a pickup or hand one off.

How do I add a sitter, neighbor, or grandparent?

Send them an invite from the app. They join with their phone number, and from then on you can ask them to cover a pickup.

Contact

Email hi@nuggget.app.

Nuggget is a product of Safe House Studio LLC, a Connecticut limited liability company.
2389 Main St, STE 100, Glastonbury, CT 06033, USA.